"Facebook’s business only grows on the unsustainable basis that it can add new customers at a faster rate than the value of individual customers declines. It is peddling as fast as it can. And the present scenario gets much worse as its users increasingly interact with the social service on mobile devices, because it is vastly harder, on a small screen, to sell ads and profitably monetize users."
"Most UX projects are about making an effective change to business processes, as well as a change to user interfaces and customer touch-points."
— “Making sense of messy problems” - Johanna Kollmann at London IA
"CSS, by its very nature, is used to lay elements out on the page. However, there is a distinction between layouts dictating the major and minor components of a page. The minor components—such as a callout, or login form, or a navigation item—sit within the scope of major components such as a header or footer. I refer to the minor components as Modules and will dive into those in the next section. The major components are referred to as Layout styles."
— Highlighted by Chris Rothschild in Scalable and Modular Architecture for CSS by Jonathan Snook
Lovely post on the relationship between a person and the thing(s) they make..
"Data is in fact the new capital of the 21st Century, a highly valuable resource that is creating jobs and building whole new commercial markets."
UK Parliament: award-winning mobile intranet (by StepTwoDesigns)
"Cuts of these dimensions are impossible. Austerity will not be politically tolerable in a rich country in peacetime where boardrooms pay themselves 49% rises."
— The welfare reform bill will incentivise people: to turn on David Cameron | Polly Toynbee < LOVE Polly!!
"In many ways, Google and PayPal are trying to create their own relationship with your customer. I think that’s the thing that Stripe has done right. We’ve designed this for fast use, yes, but also so that you can retain control of your experience, your product, and your customers."
"In the end, I think the most important thing to recognize is that we’re now living in a world of excess. Excess data, excess access, excess “stuff.” Our behavior and mindset should change accordingly. The discussions we have should not be about consuming less or having more, but rather “What is better?” and “What is appropriate?"
— Your Shit, My Stuff, Goldilocks, and Making the Bed You Sleep In
"It continues to punish the people who play by the rules with an insufferable customer experience. This is the sole reason piracy is up and profits are down: because doing it right totally sucks. And that’s apparently how the studios want it."
